1. Overview & Policy Objective
The Protection of Personal Information Act, No. 4 of 2013 (POPIA) gives effect to the South African constitutional right to privacy. Dipone Funeral Parlour acknowledges its statutory obligations to collect, store, process, and safeguard the personal and sensitive information of our clients, policyholders, dependants, and beneficiaries with absolute care and integrity.
2. Personal Information Collected on Application Forms
When you submit a funeral plan application (Tau, Ndlovu, Senior, or traditional Kgomo cattle add-on) or submit a general service inquiry, we collect:
- Principal Member Details: Full name and surname, South African ID number, date of birth, contact telephone and WhatsApp number, email address, and preferred branch office.
- Dependant & Family Details: Names, birth dates, ages, and family relationships of children (under 5 years, 6–13 years) and extended dependants nominated for cover under the policy.
- Policy Preferences: Selected monthly premium tier, optional additions (such as the Kgomo ceremonial cow benefit or tent decoration), and communication preferences.
3. Purpose of Information Processing
In accordance with POPIA Section 13, all information is collected exclusively to:
- Process, underwrite, and finalize your funeral insurance membership;
- Generate your official policy schedule, membership certificates, and statutory disclosures;
- Administer monthly premium allocations and communicate policy updates;
- Facilitate swift, dignified claim payouts and mortuary service dispatch upon bereavement;
- Fulfill regulatory record-keeping obligations mandated by the Financial Sector Conduct Authority (FSCA).
4. Information Security & Storage Safeguards (Section 19)
Dipone Funeral Parlour implements rigorous technical and organizational measures to prevent unauthorized access, loss, damage, or unauthorized destruction of personal data. All electronic submissions are transmitted using encrypted SSL protocols and stored on secure infrastructure accessible solely by authorized personnel and licensed underwriting administrators.
5. Third-Party Sharing
We do not sell, rent, or trade your personal information under any circumstance. Data is shared only with registered underwriting insurance partners, statutory bodies, or financial institutions directly involved in servicing your policy, in full accordance with POPIA regulations.
6. Your Rights as a Data Subject
Under Chapter 3 of POPIA, you have the right to:
- Request access to any personal information we hold regarding you and your dependants;
- Request the correction, amendment, or updating of personal records;
- Request destruction or deletion of records that are excessive, outdated, or no longer legally required to be retained;
- Lodge a complaint with the Information Regulator of South Africa.
7. Information Officer Contact Details
For any questions regarding this POPIA Policy, or to exercise your rights of access or correction: